FAQs

Yes — all UK orders ship for free, with no minimum spend required. Simply add your items to cart and free shipping will be applied automatically at checkout.

Orders are processed within 1–3 business days. Once dispatched, UK delivery typically takes 6–12 business days. You'll receive a confirmation email with tracking details as soon as your order ships.

Yes. Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your delivery every step of the way.

We currently ship to the United Kingdom and the United States. We're working on expanding globally — get in touch if you're based elsewhere and want to be notified.

We offer a 30-day return policy from the date of delivery. If you're not completely satisfied, you can return your item within 30 days for a full refund. Items must be unused and returned in their original packaging. See our full returns policy for details.

Simply contact our support team with your order details and reason for return. We'll guide you through the process and make it as straightforward as possible.

Once your return is received and inspected, we'll notify you of approval and process the refund to your original payment method. Most refunds appear within 5–10 business days depending on your bank or card provider.

We're sorry to hear that. Please contact us as soon as possible with a photo of the issue and your order number, and we'll arrange a replacement or full refund right away.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna (buy now, pay later). All payments are processed securely at checkout.

Absolutely. Our store runs on Shopify's secure, encrypted checkout — the same infrastructure trusted by millions of businesses worldwide. We never store your card or financial details. Read more in our privacy policy.

Yes. Klarna is available at checkout, letting you split your purchase into manageable payments. Simply select Klarna as your payment method and follow the prompts. Klarna's own terms and credit checks apply.

It depends on your training goals. The AirFlex Pro™ is ideal for improving stamina, respiratory strength, and cardio endurance. The ReflexStrike Pro™ is built for hand speed, coordination, and reaction time — great for combat sports or general athleticism. Both complement each other well.

Yes — all Axion products are designed to work for beginners and experienced athletes alike. The AirFlex Pro™ has an adjustable resistance dial so you can start easy and progress over time. The ReflexStrike Pro™ is best used at a slow, controlled pace initially, building speed as your coordination improves.

We recommend 5–10 minutes of daily use for best results. Consistency matters more than duration — short daily sessions build respiratory strength more effectively than infrequent long ones. Most users notice improvements within 2–4 weeks of regular use.

No. The AirFlex Pro™ is a fitness training device, not a medical device. It is not intended to diagnose, treat, or manage any medical condition. If you have a respiratory condition such as asthma or COPD, please consult your GP before use.

For the AirFlex Pro™, rinse the mouthpiece with warm water after each use and wipe down the main unit with a damp cloth — do not submerge in water. For the ReflexStrike Pro™, wipe the ball and cord with a dry or slightly damp cloth and store in a dry location.